Valet Service is an add-on service that provides the convenience of pick-up and return for a minimal promo fee of $68.99 (regular $99) plus tax. This service is currently on trial and available to most Simply Computing customers.

Terms of Service

Our Valet Service operating hours are from 9:30 AM - 5:00 PM, Monday to Friday excluding public or statutory holidays.
During these hours, your request will be processed that same day. Otherwise, it will be processed the next business day. The soonest available pickup schedule will be the afternoon of the next business day from when you have requested the service as confirmed by our representative.
Proper packaging/shipping box will be provided by you. Package the computer properly as there is no insurance on the shipment and Simply Computing is not responsible for any damage to the product during transit. In the event you don’t have the appropriate packaging/shipping box, you will have the option to buy one from us ($10 for MacBook, $25 for iMac, plus applicable taxes).
We will require your authorization to use your credit card for payments of this service, actual repair, and other incidental fees that may incur while utilizing this service.
A $30 service fee will be collected in the event of a cancellation or no-show after every pick-up or return delivery attempt. This service fee will be waived for any cancellation request submitted at least 24 hours prior to the pick-up or return delivery schedule.
Valet Service fee collected does not include diagnostic fee ($49) and or repair cost where applicable. Please review our repair services Terms and Conditions for more details.

I have read, understood and agree to the Terms of Service and would like to avail Simply Computing's Valet Service.

How can we help?

Select Activity*

New Request Cancellation or Postpone Existing Request

Closest Simply Store Location*

Create New Request

Computer Type*

Desktop Portable

Desktop*

Portable*

Device Serial Number*

Having issues locating the device serial number? Visit https://support.apple.com/en-ca/HT204308

Issue Experienced or Service Required*

How may we help you? Kindly describe the symptom of the issue and what you have tried so far in an attempt to resolve the issue.

Known Device Physical Condition

Cosmetic Damage (like dents, scratches, cracked display) Liquid Spill Damage

Please select any or all of the applicable conditions above.

Do you require a Shipping Box?*

YES, please ship me a proper shipping box for my computer. A $25 fee will be collected as an add-on to this service when availed. I will give this box back to the driver after the return delivery is unpacked. NO, I will provide my own shipping box.

Rent a shipping box to protect your Mac during transit.

Do you require a Rental Mac unit?

YES, please provide me with price and availability of a rental unit. NO, I don't need a rental unit while my Mac is in for service.

Rent a Mac while waiting for your Mac to get serviced.

Preferred Pickup Date*

Select new pickup date

Preferred Pickup Time*

Contact and Shipping Information

Name*

First Name

Last Name

Shipping Address*

Address Line 1

Address Line 2

City

Province

Postal Code

Phone*

Email*

Cancel or Postpone Existing Request

Name*

First Name

Last Name

Email*

Request Confirmation ID*

Confirmation Number found from the confirmation email you received from us

Preferred Pickup Date

Select new pickup date

Preferred Pickup Time

Select new pickup time

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